Support
We typically respond within 2-3 business days.
Please include your iOS version, app name, and app version when contacting us.
This support page covers all the following apps:
A: No. For privacy protection, all data is stored only on your device. If you have iCloud backup enabled, data may be saved through iOS backup functionality.
A: Yes! You can register multiple pets and manage each one's weight individually.
A: Yes. You can switch between grams (g) and ounces (oz) in the settings.
A: Yes. You can edit or delete recorded weight data at any time.
A: Deleting the app will remove all data stored on your device. Please make an iOS backup before deleting if needed.
A: The Pet Memories Series offers dedicated apps for 14 types of pets: cats, dogs, rabbits, hamsters, guinea pigs, birds, hedgehogs, ferrets, chinchillas, degus, reptiles, turtles, pigs, and owls.