Support
We typically respond within 2-3 business days.
Please include your iOS version and app version when contacting us.
SmartText Keyboard uses Apple Intelligence, which requires:
Go to Settings → Apple Intelligence & Siri and enable Apple Intelligence
Go to Settings → General → Keyboard → Keyboards
Tap "Add New Keyboard" and select "SmartText Keyboard"
Tap "SmartText Keyboard" in the list and turn on "Allow Full Access"
When typing, tap the globe icon to switch to SmartText Keyboard
Note: Full Access is required to retrieve text from other apps and perform AI functions. All processing is done on-device using Apple Intelligence, and no data is ever sent to our servers.
A: SmartText Keyboard uses Apple Intelligence, which is only available on iPhone 15 Pro and later devices. Apple Intelligence ensures all AI processing is performed securely on your device.
A: Go to Settings → Apple Intelligence & Siri and make sure Apple Intelligence is turned on. If enabling for the first time, a download may be required.
A: Full Access is needed to retrieve text entered in other apps and perform AI functions (translation, proofreading, AI questions). Without this permission, the keyboard cannot process your text. Rest assured, we do not collect or transmit any of your data.
A: Free users can use AI features up to 10 times per day. The counter resets at midnight (local time) each day. Upgrade to Pro for unlimited use with a one-time purchase.
A: Yes! All AI processing is performed entirely on-device using Apple Intelligence. Your text and processing results are never uploaded to any server.
A: Check that SmartText Keyboard is added in Settings → General → Keyboard → Keyboards. If it's already added, try restarting your device. If the issue persists, remove the keyboard and add it again.
A: The OCR feature is exclusive to the Pro version. After upgrading to Pro, tap the OCR button on the keyboard to select a photo and extract text from the image.
A: Yes! Open the app and tap "Restore Purchase" to restore your Pro status on any device signed in with the same Apple ID.